Frequently Asked Questions
Please read our FAQ before sending us a message.
Of course you can, that’s why we’re here! Simply let us know what you would like, colour, size, material etc and we can let you know if we can make it but also how long it will take and the price. Rule of thumb we suggest a 20-30 day turnaround on a bespoke strap – largely dependant also on time of year.
We use the world famous ‘Stripe’ to process payments on our site. We accept VISA, Mastercard and American Express
Delivery in the UK is on us, that means its free. You can’t ask for more than that. Outside of the UK shipping varies by country and will be populated at checkout
We aim to despatch all orders the following working day and within the UK delivery takes 2-3 working days. Outside of the UK delivery depends on method and destination
Any leather requires care, just like shoes and bags. They don’t like water so don’t shower or swim in leather straps. Rotate frequently or keep them on for beautiful patina!
Please just get in touch using the contact form and we would be happy to answer any of your questions. Our customers are our priority and we like to think we’re a friendly bunch!
We honour refunds as long as the strap is returned to us in its original packaging and unworn within 14 days. Due to the nature of wear on the leathers once it has been mounted and bent we can not accept returns
No returns accepted on custom orders