Returns & Exchanges

The Strap Tailor Returns Policy

If you are not completely satisfied with your purchase/s you can return them to us for a refund or exchange within 28 days of receipt. Returned items need to be in the original condition and packaging, and must not have been mounted to the watch and worn. Refunds will be issued on receipt of the returned goods (minus shipping)

Please ensure all items are returned using a signed for service to confirm receipt. Any items sent without proof of delivery are at the buyers risk

Return postage at the expense of the buyer

We cannot accept returns when:

1. Straps have been visibly worn, damaged, marked, or are smelling of aftershave or smoke etc. Leather should not be exposed to water as you will damage the construction and it will likely shrink so please be mindful of this, none of our leather products should be swam or showered in.

2. You ordered a bespoke strap or modified a stock strap to your requirements. These are non-stock items that we are unable to resell due to the nature of a bespoke order. Bespoke orders are final.

All product/s are the full responsibility of the customer until they have arrived back to The Strap Tailor. Buyer assumes responsibility for return postage

Handmade Products

As all straps are handmade there can be minor tolerances in length when working with leather and canvas. These are all hand cut and therefore these tolerances can occur within a small margin +/- 2-3 mm

Returning an item:

If you could please send to the following address. Please also ensure you include your contact details in the parcel:
 
The Strap Tailor – Unit 10U5
Wingbury Courtyard Business Village
Wingrave
Aylesbury
Buckinghamshire
HP22 4LW
United Kingdom
 
Please allow 3-4 workings days to process returns. We aim to do this as fast as possible on return but in some circumstances it might take up to 4 working days to process
 
International Customers – Please ensure you mark your goods as returns on customs forms. You are not selling to the UK therefore you should not declare a value. Any customs owed on returns will be deducted from any refund owed

Leather Colours

Leathers can vary slightly in colour from images on the website. Each hide or skin is unique and tanning can vary from one to the other. We aim to ensure as much consistency as possible but this is a natural expectation when working with leather