Returns & Exchanges
The Strap Tailor Returns Policy
If you are not completely satisfied with your purchase/s you can return them to us for a refund or exchange (UK customers only) within 28 days of receipt. Returned items need to be in the original condition and packaging, and must not have been mounted to the watch and worn. Refunds will be issued on receipt of the returned goods.
We cannot accept returns when:
1. Straps have been visibly worn, damaged, marked, or are smelling of aftershave or smoke etc
2. You ordered a bespoke strap. These are non-stock items that we are unable to resell due to the nature of a bespoke order. Bespoke orders are final.
All product/s are the full responsibility of the customer until they have arrived back to The Strap Tailor. Buyer assumes responsibility for return postage